Had a recent change in information? We can help.
Phone Number: You are able to update your phone number right in the app, by following these steps.
Click your profile in the top left corner
Click View Profile
Click Edit Profile
Scroll down to “Personal Information and click Phone Number”
if you aren’t able to do this in the app. We can certainly help. We will just need to confirm your information, or if you aren't able to do so- please provide a photo ID by sending us a message in app through Chat or to support@public.com.
To update your phone, please send through chat or to support@public.com:
Full Name
Date of Birth
Email Address
Last 4 Digits of Social Security Number
Registered Phone Number
New Phone Number
Change of email?
We can certainly help change the email address on file for you. For security purposes please reply with the below from your email associated with your account. If you can't email us from your verified email, simply send a government issued ID and your new email to support@public.com or in the in-app chat.
To change email, send photo ID and new email or the below:
Full Name
Date of Birth
Phone Number
Last 4 Digits of Social Security Number
Registered Email Address
New Email Address
Change of address?
We can certainly help change the home address on file for you. For security purposes please send in the in-app chat or to support@public.com:
Full Name
Date of Birth
Email Address
Registered Home Address
New Home Address
As well as a copy of a Proof of Address in order to verify your identity and approve your address change.
Any recent copy of one of the following will work as proof of address:
Updated Drivers License
Cell Phone Bill
Utility Bill
Credit Card Statement
Bank Statement
Car Insurance
W2
Mortgage Statement
Lease Agreement
Government-issued ID with new address
When sending in your proof of address, please provide a full-page, unfolded copy of the document (preferably as a PDF, but a photo of the full document will work as well.). You can send this as an attachment in the app or to support@public.com
Once we receive that our Member Support team can verify and update the address on file for you.
Of course, our team is here to help you at support@public.com or you can message us in the app. We're glad to help you get your information updated!