The safety and security of our community is always our #1 priority, which is why we always go the extra mile when it comes to your account's security.
For Compliance and Anti-Money Laundering (AML) regulations, in order to withdraw to a different bank than you deposited from, we just need to verify the identity on the new account!
In order to verify that account ownership, our Compliance team does need a copy of your Bank statement.
The great news is that you can easily send a PDF of your Bank Statement via the App's Live Chat or to our email at email@example.com!
As soon as our team is able to verify that Bank Statement, we'll immediately let you know you will be all set!
If you ever have questions, the team is always here for you, so feel free to give us a shout on the app’s Live Chat or via email at firstname.lastname@example.org! 😁