The safety and security of our community is always our #1 priority, which is why we always go the extra mile when it comes to your account's security.
For Compliance and Anti-Money Laundering (AML) regulations, we may ask for some documentation to verify the identity of the account owner. This can happen when our system is unable to automatically verify your identity, or a potentially suspicious transfer is flagged.
When this happens, we are happy to accept a monthly statement issued by your bank that verifies you as the account owner and includes the account number that corresponds with the bank account currently linked to your Public account. You can either upload a PDF of the full document or take a full-page picture of the physical statement if it was mailed to you.
This just needs to be done one time so we can verify your identity and comply with federal Anti-Money Laundering regulations. We employ Bank-Grade security with AES 256-bit encryption at rest and TLS 1.2 (or newer) to secure data in transit and your private information is only ever viewable by FINRA licensed teammates.
The great news is that you can easily send a PDF of your Bank Statement via the App's Chat or to our email at support@public.com. As soon as our team is able to verify that Bank Statement, we'll immediately let you know and you will be all set.
We apologize for the hassle this extra step causes but rest assured it’s only done to ensure we have the safest community of investors out there.
If you ever have questions, the team is always here for you, so feel free to give us a shout on the app’s Chat or via email at support@public.com.
For additional information surrounding financial industry rules and regulations surrounding Anti-Money Laundering, please see the links provided below: