If you have a cryptocurrency account with Bakkt Crypto, and you also hold cryptocurrency assets supported by Bakkt Crypto in an external cryptocurrency wallet in your name, you can transfer those supported assets to your Bakkt Crypto account by contacting Bakkt Crypto support at cryptotransfers@bakkt.com. In the reverse, if you would like to transfer cryptocurrency assets in your Bakkt Crypto account to an external wallet in your name, you can also do that by contacting Bakkt Crypto directly. Note that there is a $100 fee or inbound and outbound cryptocurrency wallet transfers. For a list of cryptocurrency assets supported by Bakkt Crypto see here.
To trade cryptocurrency via the Public mobile app or website, you must first open an account with Bakkt Crypto. All cryptocurrency account, trading, and custody services are provided to you by Bakkt Crypto.
Cryptocurrency services are provided by Bakkt Crypto Solutions, LLC (NMLS ID 1890144) through a software licensing agreement between Bakkt Crypto Solutions, LLC (“Bakkt”) and Public Crypto, LLC. Bakkt is not a registered broker-dealer or a member of SIPC or FINRA. Cryptocurrencies are not FDIC or SIPC insured. Bakkt Crypto Solutions, LLC is licensed to engage in virtual currency business activity and money transmission by the New York State Department of Financial Services. Please ensure that you fully understand the risks involved before trading. See here for Bakkt licenses and disclosures.