Public is transitioning to zerohash for cryptocurrency services.
Starting October 24, all cryptocurrency services on Public will be powered by zerohash, a trusted leader in the space.
How does this affect my crypto holdings at Public?
As your crypto holdings are transferred from your Bakkt account to a new account at zerohash, those assets will remain secure at all times, and your ownership of those assets will remain unchanged. Public members are not required to take any action for this transfer to be completed, nor is there a fee associated with this transfer.
What if I do not want to transfer my crypto to zerohash?
If you do not wish to have your crypto transferred to zerohash, please let Public Member Support know as quickly as possible via in-app chat or email at support@public.com. You will have the option of liquidating or transferring your positions.
Can I trade during the transition?
During the migration window (see below for the scheduled timing of that window), you will not be able to trade, transfer, or view your crypto balances. Your crypto holdings will remain secure at all times during this process. Once the transition is complete, Public members will be prompted to accept the zerohash terms and conditions within the Public app. Once accepted, Public members will be able to use Public to trade crypto as usual.
Will the fees for crypto trading change after the transition?
No, all crypto fees will remain the same.
What are the key timelines to be aware of?
Wed, Oct 22 at 4:00 PM ET | Final day to work with Member Support to transfer coins |
Fri, Oct 24 at 4:00 PM ET | Final day to trade crypto before the migration |
Fri, Oct 24 at 4:00 PM ET – Sun, Oct 26 at 8:00 PM ET | Migration window: Crypto services unavailable |
Sun, Oct 26 at 8:00 PM ET | Trading resumes on zerohash infrastructure with no change to the customer experience |
Are there any benefits to this transition?
We’re rolling out some exciting updates to crypto on Public, including 24/7 trading (that means no more maintenance window!), more coins to choose from, the ability to transfer crypto in and out of your account, order expiration customization and more. You can find coins supported in your State here.
Can you tell me more about zerohash?
zerohash is a digital asset infrastructure company that provides a B2B2C platform for businesses to integrate and offer cryptocurrency and stablecoin services to their own customers. zerohash is currently used by Interactive Brokers, TastyTrade, Stripe and more.
For further questions regarding the transition from Bakkt to zerohash, please contact Member Support via in-app chat or email at support@public.com.