We’re sorry to see you go, and we appreciate you being part of the Public community.
We’re always working to improve, and your feedback helps us do that. If you’d like to share your reasons for transferring or suggestions for improvement, please contact our Member Support Team at support@public.com.
How to Start an Outgoing Transfer
Your new brokerage will guide you through the process of transferring your account from Public. They may ask you for the DTC code for our clearing firm (Apex Clearing), which is 0158.
Transfer Timelines
Account transfers via the ACATS system typically take 7–10 business days, assuming everything is received and processed without issue. Non-ACATS account transfers generally take 2–4 weeks to be completed.
How to Find Your Account Statements
You may need to provide your new brokerage with a copy of your most recent account statement. Here’s how to find your statements:
Open the ☰ Menu from the top corner
Select “Settings”
Choose “Documents”. From there, select “Account statements”
From there, you can download or share your statements directly with your new brokerage as needed.
Important Notes About Transfers
There is a $100 fee for all outgoing account transfers.
Once a full outgoing account transfer is completed, your Public account will be closed automatically. If you prefer to keep your Public account open, you can submit a partial account transfer instead or contact our team for assistance with reopening your Public account.
We recommend stopping any recurring deposits or investment plans before submitting a full outgoing account transfer.
If your account is enrolled in Fully Paid Securities Lending, it may take time for any shares on loan to be returned, which might extend the timeline of the transfer. You’re welcome to contact Member Support at any time to unenroll from FPSL.
Non-Transferable Assets
Some assets are not eligible for account transfers via the ACATS system. Here is what you can expect if a full account transfer is processed:
Fractional shares of stock and bonds will be liquidated automatically.
While options are transferable, options contracts with expirations within 7–10 business days may result in a full outgoing transfer being rejected.
Cryptocurrency will remain intact in your Public account. Your account will be frozen once the transfer is requested, so you’ll need to reach out to our team to continue managing your crypto assets. We’re happy to assist you with keeping your crypto assets with Public, liquidating your crypto assets, or transferring them out through a separate wallet transfer.*
Sub-accounts, such as Treasury Accounts, Bond Accounts, Direct Index/Generated Asset Accounts, and High-Yield Cash Accounts, will not be included in an outgoing transfer of your Brokerage Cash account or Brokerage Margin Account. If you wish to transfer one or all of your sub-accounts to another firm, you must request an additional account transfer(s) using the appropriate account number. If you would prefer to keep these accounts with Public, please let us know.
IRAs (both traditional IRAs and Roth IRAs) will also not be included in an outgoing transfer of your Brokerage Cash account or Brokerage Margin Account. If you wish to transfer your IRA to another firm, you must request an additional account transfer using the appropriate account number. If you would prefer to keep your IRA with Public, please let us know.
6M T-Bills Accounts held through our partner, Jiko Securities (JSI), are not transferable via the ACATS system. You’ll need to contact our team for assistance with liquidating this type of account.
Need Help?
Our Member Support Team is here to help you with any questions you may have before your transfer or during the transfer process. Feel free to contact us anytime in our Help Center or via email at support@public.com.
Advisory services by Public Advisors LLC, SEC-registered adviser. Brokerage services by Open to the Public Investing Inc, member FINRA & SIPC. See Form CRS, Form ADV Part 2A, Fee Schedule, and other disclosures. Investing involves risk.
Cryptocurrency services are provided by Zero Hash LLC through a software licensing agreement between Zero Hash LLC ("zerohash") and Public Platform LLC. zerohash is not a registered broker-dealer or a member of SIPC or FINRA. Cryptocurrencies are not FDIC or SIPC insured. Zero HashLLC is licensed to engage in virtual currency business activity and money transmission by the New York State Department of Financial Services. Please ensure that you fully understand the risks involved before trading. See here for zerohash licenses and disclosures.
Coin transfers are not available in New York State.
Member of FINRA and SIPC. Securities in your account protected up to $500,000. For details, please see www.sipc.org.
Self-directed individual retirement accounts are offered by Public Investing, a registered broker-dealer and member of FINRA & SIPC. Information about retirement accounts on Public is for educational purposes only and is not tax or investment advice. Consult your tax advisor for individual considerations. Visit the IRS website for more information on the limitations and tax benefits of Traditional and Roth IRAs. All investing involves risk.
Early withdrawal or sale prior to maturity of Treasuries may result in a loss of principal or impact returns.
Fractional Bonds involve risks typical of bonds, including liquidity, interest rate, credit, and inflation risk, and may be worth less than the original cost. They are only available through Public Investing, cannot be transferred, and trade solely via Moment Markets. Higher yields generally mean higher default risk. Prices may change, and Public Investing earns a fee on each trade. Trading 6-Month Treasury Bills via Fractional Bonds is separate from the Public Treasury Account offered with Jiko.