What are inactivity fees?
Public can charge an inactivity fee of up to $3.99 every month for accounts with less than $70 in total value & no activity for the last 6 months. Visit our fee schedule to learn more.
How do I avoid inactivity fees?
Avoiding these fees is easy. You can avoid them in one of two ways:
Keeping your account active by logging in at least once every 180 days. To be an active user, all you need to do is log into your account. We do not require that you place trades or make deposits, but we encourage you to explore all that the Public app has to offer.
Increasing your account balance to $70.
We will always attempt to notify you prior to an inactivity fee being added to your account.
How much is the inactivity fee?
The fee is $3.99 every month for inactive accounts.
How will I know if I’ve incurred an inactivity fee?
We will always notify you prior to an inactivity fee being added to your account. You can also see any fees charged directly in your Apex account.
You can see a complete view of all of your fees directly on the Apex website. You can learn more about accessing and viewing your Apex account here.
What happens if I don’t have enough cash in my account to cover the fee?
After we have reached out to notify you about the fee, we will first try to deduct the fees from any withdrawable cash you have in your account. Unfortunately, if you do not have enough cash to cover the fees, the fees may cause a negative balance in your account. When this happens, we may have to sell some of your positions to cover the balance.
When else could I be charged a fee?
For a complete view of our fee schedule, click here. If you ever have questions, the team is always here for you, so feel free to give us a shout on the app’s Chat or via email at support@public.com!
What should I do if I have questions about a fee?
If you have any questions about fees or anything else, please reach out to your Member Support team, using the app’s Chat or by emailing support@public.com.