If you're seeing a message that your account is 'Out of Sync' that means that your account is temporarily experiencing a delay in displaying information. The great news is that our team of engineers are always working to resolve the issue asap!

What does this mean for my account?

The great news is that even when your account might not be displaying correctly, your account is completely safe! Any individual stock positions should be unaffected and you can continue to place trades as normal.

If you're experiencing any issues placing trades, please reach out directly to your friendly CX team via the app's live chat or email at support@public.com!

How safe are my funds?

Super safe! Not only do we meet traditional banking security standards, we exceed them. We're also a member of SIPC so all members automatically qualify for protection on up to $500,000 in your account. Feel free to check out more about SIPC insurance at www.SIPC.org.

If you're ever having trouble or just want to chat, our licensed CX team is always on standby to help! Feel free to give us a shout on the app’s Live Chat or via email at support@public.com! 😁

Did this answer your question?