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How do I cancel an order?

Cancel a pending order right from your app.

Updated over 2 weeks ago

If you'd ever like to cancel a pending order, you can do so right in your app.

How to cancel a pending order:

  1. Select the Menu icon, ≡, in the top left corner of your mobile app

  2. Tap History

  3. Select the Status option and select Pending, you'll see your pending orders there

  4. Tap the order you wish to cancel, then tap Cancel

Your pending orders will also reflect on your main portfolio. In order to cancel or edit a pending order from your portfolio page:

  1. Click on the pending order

  2. Select “Cancel” or “Edit”

Please note that orders that have been executed are not able to be canceled.

For desktop applications/on the web, you can cancel an order:

  1. Click your name in the top right-hand corner

  2. Select Settings and Privacy on the dropdown menu

  3. Select History on the left under the Account section

  4. Select the Status option and select Pending, you'll see your pending orders there

  5. Click Cancel Order

You can also cancel directly on the portfolio page on the web by:

  1. Scrolling over the pending order

  2. Selecting the three dots on the right hand side of the pending order

  3. Click “Cancel Order”

If you ever have questions, the team is always here for you, through Chat or via email at support@public.com.

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