You may have received a recent notice or email notifying you about a cash deficit in
your account, or you may notice you can’t deposit more funds in your account and are
receiving a notice in the app. This is usually occurring due to a cash debit balance on
If your account is showing a negative balance, this is typically due to a rejected
deposit. However, a small percentage of the time it may also be because a fee was
applied to your account or the transer was cancelled after a risk review. Reviews of
transfers are done for a variety of reasons, and after review, more documentation may
be needed or your transfer may be delayed or canceled.
When a deposit is rejected and recalled by your bank, it may cause a negative balance
in your account if those funds were used to purchase a stock or other asset. When the
deposit is recalled your purchases are then considered unpaid for, which you can learn
more about from the SEC here.
You recently initiated a deposit to purchase stocks or another asset, and while the
stocks/assets were purchased, your bank rejected and recalled your transfer. Not to
worry though, as you can quickly and easily bring your account back to full strength by
retrying a new deposit now. Please reach out to our team in Member Support if you
are unable to resubmit your deposit and one of our team members can assist you.
Why it happened:
Usually, your bank rejects a deposit due to:
●Declined Transfer (by your bank)
●Account Type Incorrect (Savings accounts that are not compatible with ACH
transfers or, Business accounts are not compatible)
●Account information needing further review.
Why it’s important:
Since the app allowed you to buy a stock or another asset before the funds were
successfully added, there is currently purchases that simply needs to be paid for. To
learn why it’s critical to cover the unpaid balance right away, please check out this
guide from the SEC.
What you need to do: You can quickly and easily bring your account back to full
strength by retrying the deposit using a debit card, another account type, or with a wire
Additionally, it is important to note that if no action is taken to cover the debit balance,
our operations team may sell an investment in your account, which will incur a $10 sell-
out fee, as listed in our fee schedule.
Reach out to Member Support in the app or by email at email@example.com and we
can help get that sorted right away.