If you have a cryptocurrency account with Bakkt Crypto, and you also hold cryptocurrency assets supported by Bakkt Crypto in an external cryptocurrency wallet in your name, you can transfer those supported assets to your Bakkt Crypto account by contacting Bakkt Crypto support at cryptosupport@bakkt.com. In the reverse, if you would like to transfer cryptocurrency assets in your Bakkt Crypto account to an external wallet in your name, you can also do that by contacting Bakkt Crypto directly. Note that there is a $100 fee or inbound and outbound cryptocurrency wallet transfers. For a list of cryptocurrency assets supported by Bakkt Crypto see here.

To trade cryptocurrency via the Public mobile app or website, you must first open an account with Bakkt Crypto. All cryptocurrency account, trading, and custody services are provided to you by Bakkt Crypto.

Cryptocurrency services on Public are provided by Bakkt Crypto Solutions, LLC (“Bakkt Crypto”). Your cryptocurrency assets are held in your Bakkt Crypto account, and Bakkt Crypto handles your cryptocurrency orders. Bakkt Crypto is a licensed virtual currency business by the New York State Department of Financial Services and a licensed money transmitter. Bakkt Crypto is not a registered broker-dealer or a FINRA member. Your Bakkt Crypto account is separate from your brokerage account with Open to the Public Investing (“Public Investing”), which holds US-listed stocks and ETFs. Public Investing is a registered broker-dealer and FINRA member, and is not affiliated with Bakkt Crypto.