For Alto customers, there will be a migration period that takes place between April 24th and April 27th. Once the migration is complete, any servicing needs will be done through the Public team. If you need any type of assistance, you can reach out to the support team at Public either via email at support@public.com or via the in-app chat service within the “Help” portion of the account settings.
There is no immediate action required for Alto customers who will be migrated to Public until the transition is complete. Once the account is established at Public, you will need to log in and accept the terms and conditions to finish the account opening process.
The estimated migration date will take place from Friday, April 24th, at 4 pm until 8 am on Monday, April 27th. Any coins not supported on Public will be liquidated on Thursday, April 23rd. Starting on April 24th at 4 pm, trading, money movements, and transfers will be halted at Alto. All pending orders and recurring deposits/purchases will be cancelled.
Over the weekend of April 24th, the migration will begin. Your assets will remain safe at all times during the migration. At 8 am on Monday, April 27th, you will receive an email from Public to finish creating your account. Once logged into Public, you will be able to view your crypto assets and cash, and continue trading.
Crypto IRAs are self-directed individual retirement accounts offered and custodied by Alto Trust Co, a New Mexico trust company. Information about retirement accounts on Public is for educational purposes only and is not tax or investment advice. Visit the IRS website for more information on the limitations and tax benefits of IRAs. Crypto is highly speculative and involves significant risk, including loss of principal. Cryptocurrencies are not protected by FDIC or SIPC. See our Crypto Risk Disclosures for additional information.
Self-directed individual retirement accounts are offered by Public Investing, a registered broker-dealer and member of FINRA & SIPC. Information about retirement accounts on Public is for educational purposes only and is not tax or investment advice. Consult your tax advisor for individual considerations. Visit the IRS website for more information on the limitations and tax benefits of Traditional and Roth IRAs. Brokerage services provided by Open to the Public Investing Inc, member FINRA & SIPC. All investing involves risk.