There may be a few reasons why you are unable to place a trade for a particular stock:
1.) The stock has undergone a corporate action. In the event of a corporate action, such as a stock split, ticker change, etc., trading may be temporarily disabled while our clearing agent processes the adjustments; however, our licensed trading team may be able to place a trade for you. Please reach out to our member support team for further details on submitting a manual trade.
2.) The stock has been delisted – for various reasons, a stock may be delisted entirely and no longer trades.
3.) The stock has been halted – in the event of a stock that has been halted on an exchange, you will be able to place an order, however, it will remain in pending status until trading on the stock resumes.
4.) The Stock trades on a foreign exchange – our platform currently supports stocks that trade on major US exchanges.
5.) The stock trades in the Over-the-Counter (OTC) market – trading in OTC stocks is gradually being rolled out in the app. Depending on the stock, it may be enabled for buys and sells, or liquidations only. If you have a particular OTC stock you would like to inquire about trading, please reach out to member support.
In the event you are unable to place a trade for a stock that does not align with any of the above, please reach out to our member support team via in-app chat or email at email@example.com and we are happy to further assist.