Apex Crypto and Cryptocurrency Support

Public has licensed with Apex Crypto LLC to provide cryptocurrency services, such as trading and custody to Public’s members. As a registered cryptocurrency provider, Apex Crypto conducts periodic reviews of supported tokens and, as a result of that review, occasionally makes changes to update or eliminate the support of certain tokens. When Apex Crypto determines it will no longer support a particular crypto, it means that token is no longer available to Public members.

As a result of their review, Apex Crypto has decided to no longer support new purchases of the ZCash (ZEC) and Dash (DASH) cryptocurrency tokens and will now only allow liquidation of current positions and not the establishment of new positions or purchases.

All investments carry risk, and cryptocurrency trading is no different. Cryptocurrencies are subject to high volatility and limited liquidity, which is why investments like ZEC and DASH and the other crypto available to Public members from Apex Crypto carry a safety label warning and volatility reminder. Investing is a personal decision based on your own risk tolerance, goals, and needs. We do not provide investment advice or guidance and do not guarantee any investment.

We do encourage you to contact your investment advisors and use the available resources regarding cryptocurrency and learning in order to help with future decisions. If you have additional questions, our team is glad to assist you.

The following resources may assist with providing additional information:

What does this mean for current ZEC/ DASH holders?

As of August 8, 2022, no additional buys of these cryptocurrencies or the establishment of new positions can be made through Apex Crypto. Apex Crypto and Public will facilitate your sale of any existing positions in ZEC and DASH.

What about recurring buys for crypto?

As of August 8th, all recurring purchases and outstanding limit orders will be terminated unless you take action in advance.

Can I transfer my ZEC or DASH assets to another wallet?

Cryptocurrency investment is powered by Apex Crypto, which provides investors like you with cryptocurrency trading and custody services. Apex Crypto does not support wallet-to-wallet transfers of cryptocurrency, but we understand that this is something that investors may want, and we will work with Apex Crypto towards them allowing this in the future. However, while you cannot transfer your cryptocurrency out of Apex Crypto to another wallet at this time, be assured your cryptocurrency investments are safe at Apex Crypto as your custodian and remain in your account.

We understand that this may be frustrating, and we’re here to answer your questions. Please send us a message in the app (tap ⚙️) to speak with our Customer Support team.

Did this answer your question?