Trading for crypto happens 24 hours a day, 7 days a week. On Public, you can invest in cryptocurrency almost 24 hours a day - there are two maintenance periods where your crypto trades may not go through.
Daily Maintenance Period:
5:30 - 6:05 PM ET
There is a brief maintenance period that takes place every day from 5:30-6:05 PM ET every day.
Buying Power Update Period:
5:00 - 8:00AM ET
For a brief period of time each Tues-Sat morning (usually 1-2 hours from 5-8 AM ET), our system ensures buying power is updated.
Crypto trading during this window may be limited (usually allowing only 1 trade during the window), in order to ensure buying power is accurate and you do not overbuy. This limitation is lifted at the end of the window. We are also working on improving this system and expect this window to go away early next year!
Additionally, here are a few other reasons crypto orders may not execute:
You've enabled crypto recently. It takes 30 minutes from the time it's enabled to when it becomes effective on your account.
If you are using an iPhone, when you place the limit order, type in a number (like 2) into the limit order field, and then it will start to populate with the right number of zeroes. Typing in a whole number gets the display up for your limit order!
Placing multiple orders in a short period of time. To prevent overbuying, our system needs to confirm your available buying power. If actual buying power is less than what you've placed an order for, that order will not go through.
If you ever have questions, the team is always here for you, so feel free to give us a shout on the app’s Live Chat or via email at firstname.lastname@example.org!