Transfer Times & Viewing Transfers
You already know that you need to deposit in order to invest, but how long does that take? Typically, money transfers (deposits and withdrawals) to and from your bank take up to 5 - 7 business days (so Monday through Friday, excluding holidays) to settle either in your Public account or bank.
Since transfers to and from Public account are handled entirely by your individual bank, there is unfortunately no way for us to influence the settlement timeline in any way. We'd speed it up for you if we could! 🚀
Here's where to check the status of your deposits and withdrawals:
1. Tap your profile icon in the bottom right hand corner 👤
2. Tap the gear icon in the top right hand corner ⚙️
3. Scroll down to Banking, then tap Transfer History
One thing to note: In the app, you will always see the notice a withdrawal or deposit labeled 'Complete' before it actually lands in your bank or Public account. That "Complete" label is letting you know the transfer has been recognized on our side, but it usually takes 3 - 7 business days for your bank to finish fully processing the deposit or withdrawal. 🏦
Buying Power is how much money you have ready to invest. Once your deposit is completely settled, you'll be able to use those funds to invest or withdraw them back to your bank if you've changed your mind.
If you ever have questions, the team is always here for you, so feel free to give us a shout on the app’s Live Chat or via email at firstname.lastname@example.org! 😁