Rejected deposits can definitely be frustrating and we're always here to help however we can!
Unfortunately, since Public doesn't actually handle the bank connections or transfers, we aren't able to see exactly why a deposit was rejected.
While we always recommend reaching out to your bank to get more info since they are the entity that actually rejected it, there are a few reasons why it might have been rejected:
😎 Has your login email or password changed recently?
🔑 Has your bank updated security measures?
🤑 Does your bank require additional security questions?
If any of those are enabled please disable them and you should be able to connect it seamlessly! If you still need any assistance please let us know and we can send over check and wiring instructions!
The great news is that if your bank still has trouble connecting via Plaid, you can always fund your account with a check or wire transfer!
If you ever have questions, the team is always here for you, so feel free to give us a shout on the app’s Live Chat or via email at firstname.lastname@example.org! 😁